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Privacy Statement

Nicola Hare - The Reset Therapist is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how data is collected, used, stored and shared according to UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

I am registered and practising in the United Kingdom.
Data Controller: Nicola Hare - The Reset Therapist
Professional Body: National Counselling and Psychotherapy Society (NCPS)
I am registered with the ICO (Information Commissioner’s Office
Contact Email: info@nicolahare.com

What information is collected

• Name

• Email address

• Phone number

• Any information you voluntarily provide in messages or intake forms

• Relevant health, mental health, or wellbeing information shared during enquiries, assessment, or therapy sessions.

• IP address, browser type, and basic analytics.

• Emails, voicemails, or text messages sent to Milton Minds.

How your information is collected

• When you make contact via the website contact form, email, or phone.

• During initial consultations or ongoing sessions.

• When maintaining necessary records of sessions and communication.

Why data is collected

Data is collected to:

• Respond to enquiries and manage bookings.

• Deliver counselling and related services.

• Maintain appropriate records as required by our professional body (NCPS) and insurance providers.

• Comply with legal and ethical obligations (e.g., safeguarding).

Lawful basis for processing

Under the UK GDPR:

• Consent: when you submit information through the contact form or consent to therapy.

• Contract: to provide counselling services.

• Legal obligation: to comply with laws or professional requirements.

• Legitimate interests: for business administration and record-keeping.

How your data is stored and protected

• Records are kept securely in password-protected and/or encrypted systems.

• Any paper notes are stored in locked cabinets accessible only to the counsellor. Identifiable details are kept separately from session notes.

• Client records are kept for 7 years after therapy ends, after which they are securely destroyed.

Sharing your data

Your data is not shared with any third parties except:

• Where you have given explicit consent.

• When required by law (e.g., risk of harm or safeguarding concerns).

• With data processors who provide secure services (e.g., encrypted email or website hosting), bound by confidentiality agreements.

Your rights

You have the right to:

• Access a copy of your personal data.

• Request correction or deletion of your data.

• Withdraw consent at any time.

• Object to or restrict processing.

• Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

Requests can be made by contacting info@nicolahare.com

Cookies and website analytics
This website uses only essential cookies necessary for its operation.
If non-essential cookies (e.g., Google Analytics) are used, you will be asked for consent when you visit the site.You can manage or delete cookies in your browser settings at any time.

Updates to this policy
Nicola Hare - The Reset Therapist may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.